This is a senior mySQL DBA position, providing upper level MySQL architecture, engineering, and administration support in a diverse environment, including business, manufacturing, research and development. This position reports to the Senior Manager of the Enterprise Applications Database Services group in Systems Operations. Provide focused operational support to customer project teams. Provide advanced problem analysis and resolution. Contribute to process development and improvement. Provide MySQL consulting services for development and business customers, including performance tuning, features use and implementation. Contribute to architectural directions and new features evaluation/implementation. Assist with daily operations and support. Provide off-hours maintenance and project support. Work with the users to guide and educate the development teams on appropriate use of database features and structures such as stored procedures, functions, and packages, function-based indexes, bitmap indexes, text indexes, materialized views, etc.. Analyze system performance, database performance, system health checks and implements tuning improvements.
Skills:
Minimum 4+ years MySQL database architects, engineers or administration experience on a Linux (Redhat, SUSe). Substantial operational experience in a 24X7 environment. Solid knowledge of MySQL RDBMS internals. Expert level knowledge in MySQL database physical model, backup and recovery, performance tuning, security, and replication. Strong analysis and decision-making skills. Experience with third-party database monitoring tools with MySQL Strong development skills in Perl or Shell scripting languages. Excellent communications and presentation skills. Experience in technically leading a team is a definite plus. Experience with Java/EJB, and JDBC architectures/issues is preferred.
Education:
BS or greater in Computer Science preferred
***************
Contact me ASAP regarding this position and MORE!!!
925.831.8551 OR STOMTANIA@THEPLUSGROUP.COM
Monday, July 27, 2009
UI/UX Designer Position (Bay Area)
This is a UI/UX Designer position with Genentech in South San Francisco, CA!!!!!
Position pays between $60 -70/hr!
Full Description:
UI Designer translates requirements into concepts and elegant user design, interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience for various online productsUser Experience Designer will work as part of multiple project teams to design and implement user-centered interaction designs for internal implementations of IT solutions. Solutions may consist of commercial off the self (COTS) applications, custom interfaces, or a combination of each. Projects will require the candidate to be an active participant from the planning stages of the project into design. Tasks may include user research, usability assessments, interaction design, visual design, and user testing. The successful candidate will have a strong portfolio of work that demonstrates user-centered design practices and a problem solving approach to business requirements. The candidate will have design experience for web applications and/or portals, and will be comfortable driving creative solutions while working within a structured methodology.
Skills:
* Develop storyboards, wireframes, conceptual diagrams, interaction models and flow diagrams in support of user requirements. * Be able to clearly communicate and present designs to both customers and development team.* Translate the results of usability tests into actionable suggestions for improving/enhancing user experiences, and work with QA teams to identify, document, and resolve design-related issues.* Examine existing site flows and structures and make recommendations for improvements from both a user and business requirement perspective.* Collaborate with business analysts to develop design solutions that address the organization''s needs, strategies and goals.* Collaborate with software architects on the technical feasibility of proposals.* Work closely with UX Lead to ensure designs are consistent with company and project standards and guidelines for interaction design and visual design.* Design intuitive interfaces that enhance as well as simplify the user experience
Education:
BA/BS in graphic design, HCI or related degree - or significant in-depth experience in a related field* 3-5 years experience in User Experience Design with demonstrated excellence in the field that can be supported by portfolio of work (online samples preferred)* Experience in designing intuitive, user-centered interfaces* Experience designing for web applications and/or portals* Thorough understanding of web technologies and trends* Excellent interpersonal and written communication skills* Ability to work independently and collaboratively* Ability to communicate design rationale and build consensus* Ability to prioritize and manage work to critical project timelines in a fast-paced environment* Ability to prioritize and manage work in a fast-paced environment* Keen attention to detail* Ability to use the following software: Adobe Fireworks, Adobe Photoshop, Adobe Illustrator, Visio or OmniGraffle, Powerpoint
******************
No H1-B Transfer at this time
Please Contact me at stomtania@theplusgroup.com regarding this position.
Position pays between $60 -70/hr!
Full Description:
UI Designer translates requirements into concepts and elegant user design, interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience for various online productsUser Experience Designer will work as part of multiple project teams to design and implement user-centered interaction designs for internal implementations of IT solutions. Solutions may consist of commercial off the self (COTS) applications, custom interfaces, or a combination of each. Projects will require the candidate to be an active participant from the planning stages of the project into design. Tasks may include user research, usability assessments, interaction design, visual design, and user testing. The successful candidate will have a strong portfolio of work that demonstrates user-centered design practices and a problem solving approach to business requirements. The candidate will have design experience for web applications and/or portals, and will be comfortable driving creative solutions while working within a structured methodology.
Skills:
* Develop storyboards, wireframes, conceptual diagrams, interaction models and flow diagrams in support of user requirements. * Be able to clearly communicate and present designs to both customers and development team.* Translate the results of usability tests into actionable suggestions for improving/enhancing user experiences, and work with QA teams to identify, document, and resolve design-related issues.* Examine existing site flows and structures and make recommendations for improvements from both a user and business requirement perspective.* Collaborate with business analysts to develop design solutions that address the organization''s needs, strategies and goals.* Collaborate with software architects on the technical feasibility of proposals.* Work closely with UX Lead to ensure designs are consistent with company and project standards and guidelines for interaction design and visual design.* Design intuitive interfaces that enhance as well as simplify the user experience
Education:
BA/BS in graphic design, HCI or related degree - or significant in-depth experience in a related field* 3-5 years experience in User Experience Design with demonstrated excellence in the field that can be supported by portfolio of work (online samples preferred)* Experience in designing intuitive, user-centered interfaces* Experience designing for web applications and/or portals* Thorough understanding of web technologies and trends* Excellent interpersonal and written communication skills* Ability to work independently and collaboratively* Ability to communicate design rationale and build consensus* Ability to prioritize and manage work to critical project timelines in a fast-paced environment* Ability to prioritize and manage work in a fast-paced environment* Keen attention to detail* Ability to use the following software: Adobe Fireworks, Adobe Photoshop, Adobe Illustrator, Visio or OmniGraffle, Powerpoint
******************
No H1-B Transfer at this time
Please Contact me at stomtania@theplusgroup.com regarding this position.
Labels:
Graphics Designer,
GUI Designer,
UI Designer,
UX Designer,
Web Designer
Clinical Appeals Specialist position (SF Bay Area)
A Large Biotech company is seeking to hire a Clinical Appeals Specialist for the San Francisco Bay Area ($30-35/hr)
Details:Provides customer focused reimbursement support to patients,distributors, physicians and internal sales force. Educates, informs, and assists patients and providers to navigate through the reimbursement process. Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the team to promote high quality of work by Access Solutions/GATCF staff. Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance.
Skills:3 years experience in Healthcare reimbursement. Proficient in all aspects of reimbursement (i.e. benefit investigation, payor reimbursement policies). Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format. Ability to work collaboratively in a team structure and responsibly delegates next steps to appropriate team members.Demonstrates effective problem solving and excellent customer service. Exceptional attention to detail and ability to prioritize tasks. Requires computers skills including MS Excel. Experience writing Appeals is a must.
Education:BA or BS Degree REQUIRED. Experience preferred. Must have strong customer service skills
Feel free to contact me at 925.831.8551 or at stomtania@theplusgroup.com
Details:Provides customer focused reimbursement support to patients,distributors, physicians and internal sales force. Educates, informs, and assists patients and providers to navigate through the reimbursement process. Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the team to promote high quality of work by Access Solutions/GATCF staff. Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance.
Skills:3 years experience in Healthcare reimbursement. Proficient in all aspects of reimbursement (i.e. benefit investigation, payor reimbursement policies). Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format. Ability to work collaboratively in a team structure and responsibly delegates next steps to appropriate team members.Demonstrates effective problem solving and excellent customer service. Exceptional attention to detail and ability to prioritize tasks. Requires computers skills including MS Excel. Experience writing Appeals is a must.
Education:BA or BS Degree REQUIRED. Experience preferred. Must have strong customer service skills
Feel free to contact me at 925.831.8551 or at stomtania@theplusgroup.com
Friday, July 10, 2009
Full-Time Optician Position Available
About the company:
We are a growing, primary care optometric practice located in the greater San Jose, CA area. Our organization is committed to excellence in operational standards and customer service. We’re looking for a full-time Optician to help us reach the next level. The ideal candidate will be a polished individual with energy and charisma, and have an impressive background in the optometry industry. This rewarding and challenging position offers a comfortable working environment, and a competitive compensation package. Please feel free to visit our website for more information about our practice ...
BEHAVIOR CHARACTERISTICS:
Consistently welcoming and friendly
Handles stress, in a face-paced environment, with a positive attitude
Maintains a warm and approachable attitude with patients, doctors and staff
SKILLS REQUIRED:
Ability to multi-task and prioritize
Ability to be detail-oriented
Knowledge to answer patients’ questions
Ability to ask other staff members for help when necessary
Ability to be flexible, and team-oriented
POSITION HOURS:
Monday, Wednesday and Thursday 9:00am-6:00pm.
Tuesdays will rotate. Two Tuesdays a month will be 9:00am-6:00pm, and two Tuesdays a month will be 11:00am-8:00pm.
Fridays will rotate as well. Two Fridays a month will be 8:00am-3:00pm. The other two Fridays they will not work, and instead we will need them to work two Saturdays a month 8:00am-4:00pm.
Normally this position will not work more than 40 hours per week.
POSITION RESPONSIBILITIES:
Greet Patients:
Essential to the growth and success of this practice is the quality of service you and other staff members provide to our patients. Consumers seek friendliness, reliability, courtesy, accuracy and confidence in the people who handle their eyecare needs. You are a very important impression of our practice.
Follow Office Procedures:
Open and close office
Maintain professional appearance
Clean exam rooms, pretest area, frame gallery and dispensing area
Check messages and return calls
Provide Optometric Assistance:
Prepare exam room for patient
Take patient history
Know how to use pretest instruments which include Visual Fields, Tonometry, Auto Refractor, Aberometer, Digital Camera, Pupilometer and Cybereyes Imager
Assist doctors as needed
Dilate patients for doctors
Escort patients to frame gallery or front desk
Provide Eyewear Service:
Assist with frame and lens selection/styling
Educate patients and perform lifestyle dispensing
Perform lens measurements (segs, OC's, vertex distance)
Order lenses from optical lab
Check lenses upon delivery to verify that they meet the required specifications (rx, tints, coating, frame, etc.)
Notify the patient that the glasses or contacts are in and schedule appointment
Dispense and adjust eyewear
Perform frame repairs
Keep accurate notes, records, work orders and payment records
Order frames from manufacturer
Provide Contact Lens Service:
Manage and maintain inventory, contact lens solutions and supplies
Order trial contact lenses
Provide contact lens insertion and removal training
Return contact lenses
Manage Eyewear and RX Inventory:
Monitor and update price frames
Track (ETA) Rx's
Cross-Train With the Front Desk to Provide Back Up When Necessary:
Answer phones
Check patients in and out
Bill exams
Compensation: $15.00 - $17.00 per hour depending on experience and
We are a growing, primary care optometric practice located in the greater San Jose, CA area. Our organization is committed to excellence in operational standards and customer service. We’re looking for a full-time Optician to help us reach the next level. The ideal candidate will be a polished individual with energy and charisma, and have an impressive background in the optometry industry. This rewarding and challenging position offers a comfortable working environment, and a competitive compensation package. Please feel free to visit our website for more information about our practice ...
BEHAVIOR CHARACTERISTICS:
Consistently welcoming and friendly
Handles stress, in a face-paced environment, with a positive attitude
Maintains a warm and approachable attitude with patients, doctors and staff
SKILLS REQUIRED:
Ability to multi-task and prioritize
Ability to be detail-oriented
Knowledge to answer patients’ questions
Ability to ask other staff members for help when necessary
Ability to be flexible, and team-oriented
POSITION HOURS:
Monday, Wednesday and Thursday 9:00am-6:00pm.
Tuesdays will rotate. Two Tuesdays a month will be 9:00am-6:00pm, and two Tuesdays a month will be 11:00am-8:00pm.
Fridays will rotate as well. Two Fridays a month will be 8:00am-3:00pm. The other two Fridays they will not work, and instead we will need them to work two Saturdays a month 8:00am-4:00pm.
Normally this position will not work more than 40 hours per week.
POSITION RESPONSIBILITIES:
Greet Patients:
Essential to the growth and success of this practice is the quality of service you and other staff members provide to our patients. Consumers seek friendliness, reliability, courtesy, accuracy and confidence in the people who handle their eyecare needs. You are a very important impression of our practice.
Follow Office Procedures:
Open and close office
Maintain professional appearance
Clean exam rooms, pretest area, frame gallery and dispensing area
Check messages and return calls
Provide Optometric Assistance:
Prepare exam room for patient
Take patient history
Know how to use pretest instruments which include Visual Fields, Tonometry, Auto Refractor, Aberometer, Digital Camera, Pupilometer and Cybereyes Imager
Assist doctors as needed
Dilate patients for doctors
Escort patients to frame gallery or front desk
Provide Eyewear Service:
Assist with frame and lens selection/styling
Educate patients and perform lifestyle dispensing
Perform lens measurements (segs, OC's, vertex distance)
Order lenses from optical lab
Check lenses upon delivery to verify that they meet the required specifications (rx, tints, coating, frame, etc.)
Notify the patient that the glasses or contacts are in and schedule appointment
Dispense and adjust eyewear
Perform frame repairs
Keep accurate notes, records, work orders and payment records
Order frames from manufacturer
Provide Contact Lens Service:
Manage and maintain inventory, contact lens solutions and supplies
Order trial contact lenses
Provide contact lens insertion and removal training
Return contact lenses
Manage Eyewear and RX Inventory:
Monitor and update price frames
Track (ETA) Rx's
Cross-Train With the Front Desk to Provide Back Up When Necessary:
Answer phones
Check patients in and out
Bill exams
Compensation: $15.00 - $17.00 per hour depending on experience and
Labels:
Eyecare Jobs,
Medical Office Jobs,
Optician,
Opticien Jobs
Tuesday, July 7, 2009
The Senior Contracts Associate (San Francisco Bay Area)
The Senior Contracts Associate (4 Total Positions) in South San Francisco, CA!
Duties:
The Senior Contracts Associate will be a member of the Commercial Contracts Group. This person will prepare, negotiate and approve various commercial contracts for Company's Commercial Group (including service agreements with health care professionals and vendor service agreements pertaining to marketing, training and other related services). This position requires extensive knowledge of contract language and the ability to work on very complex contracts. The contracts associate must be comfortable working in a fast-paced environment with frequent tight deadlines under minimal supervision. The contract associate must also work collaboratively, efficiently and effectively with both internal/external customers as well as the Commercial Legal Group.
Duties:
The Senior Contracts Associate will be a member of the Commercial Contracts Group. This person will prepare, negotiate and approve various commercial contracts for Company's Commercial Group (including service agreements with health care professionals and vendor service agreements pertaining to marketing, training and other related services). This position requires extensive knowledge of contract language and the ability to work on very complex contracts. The contracts associate must be comfortable working in a fast-paced environment with frequent tight deadlines under minimal supervision. The contract associate must also work collaboratively, efficiently and effectively with both internal/external customers as well as the Commercial Legal Group.
Responsibilities:
- Prepare, negotiate and manage commercial contracts with some attorney supervision
- Work as a member of team to develop and implement various standardized processes and procedures to increase the ability of the contracts department to effectively manage the wide-variety high volume of transactions
- Work independently interfacing with the Commercial Legal Group and internal/external customers
-Prepare ad hoc presentations and conduct internal customer training
- Maintain department databases and participate in ad hoc assignments
- Frequent verbal and written internal and external communication necessary.
- Ensure business activities and contracts comply with internal policies and guidelines, and industry laws and regulations
- Work as a member of team to develop and implement various standardized processes and procedures to increase the ability of the contracts department to effectively manage the wide-variety high volume of transactions
- Work independently interfacing with the Commercial Legal Group and internal/external customers
-Prepare ad hoc presentations and conduct internal customer training
- Maintain department databases and participate in ad hoc assignments
- Frequent verbal and written internal and external communication necessary.
- Ensure business activities and contracts comply with internal policies and guidelines, and industry laws and regulations
Requirements:
- Must have MAC experience
- Extensive contracting experience is necessary
- Familiarity with industry-related compliance matters
- Knowledge of legal, sales and business processes
- Creative and self-motivated
- Strong analytical skills
- Strong negotiation skills
- Excellent oral and written communication skills
- Ability to balance legal/contractual issues with business risk
- Position requires a minimum 5 years contract drafting experience or 3 years of paralegal experience along with a paralegal certificate or bachelor's degree.
- A paralegal certificate or law degree is a plus.
- Disciplined, organized, and flexible
- Team Player
- Excellent interpersonal and communication skills required- Adept in working with MS Office, various databases and contract management systems
- Must have MAC experience
- Extensive contracting experience is necessary
- Familiarity with industry-related compliance matters
- Knowledge of legal, sales and business processes
- Creative and self-motivated
- Strong analytical skills
- Strong negotiation skills
- Excellent oral and written communication skills
- Ability to balance legal/contractual issues with business risk
- Position requires a minimum 5 years contract drafting experience or 3 years of paralegal experience along with a paralegal certificate or bachelor's degree.
- A paralegal certificate or law degree is a plus.
- Disciplined, organized, and flexible
- Team Player
- Excellent interpersonal and communication skills required- Adept in working with MS Office, various databases and contract management systems
Education:
Position requires a minimum 5 years contract drafting experience - law degree is a plus.
Paralegal certificate
Position requires a minimum 5 years contract drafting experience - law degree is a plus.
Paralegal certificate
LIMS (Laboratory Information Managment Systems) Applications Support position
I am currently hiring for a LIMS APPLICATION support position for South San Francisco, CA.
Details:
Provide first line support for WatsonLIMS application. Expertise in any of the following: LIMS, OpenLab, PKS/WinNonLin. Tasks will include managing user accounts, creating study information, reporting data, and providing system troubleshooing and customer assistance for daily activities.
Skills:
Knowledge of Watson LIMS or similar LIMS applications. Experienced working in GLP, GCP environment preferred.
Please contact me at stomtania@theplusgroup.com
Details:
Provide first line support for WatsonLIMS application. Expertise in any of the following: LIMS, OpenLab, PKS/WinNonLin. Tasks will include managing user accounts, creating study information, reporting data, and providing system troubleshooing and customer assistance for daily activities.
Skills:
Knowledge of Watson LIMS or similar LIMS applications. Experienced working in GLP, GCP environment preferred.
Please contact me at stomtania@theplusgroup.com
Labels:
Biotech careers,
Biotech jobs,
GCP,
GLP,
GMP Jobs,
LIMS position,
OpenLab,
Pharmaceutical,
PKS,
Watson LIMS
Network Design/Network Architecture position
Network Design Engineer position in San Ramon, CA
Design and develop the new IPAG Network Design Toolset, both front-end and back-end.
Help define requirements for this tool from internal clients (NP&E, architecture)
Understand and implement backend search and optimization algorithms
Design and develop web applications and system programs for both front-end and backend
Analyze traffic demand and design traffic matrix conversion function
Design and implement other modules including data import, data check, results presentation and visualization
Skills necessary for the position:
Web Apps and Database
IP networking, TCP/IP
Network modeling, design
Metro Ethernet
Programming in Linux
Java, C/C++, Perl
Routing Protocols (OSPF, etc)
MS/PhD in EE/CS
Please contact me at 925.831.8551 if interested
Design and develop the new IPAG Network Design Toolset, both front-end and back-end.
Help define requirements for this tool from internal clients (NP&E, architecture)
Understand and implement backend search and optimization algorithms
Design and develop web applications and system programs for both front-end and backend
Analyze traffic demand and design traffic matrix conversion function
Design and implement other modules including data import, data check, results presentation and visualization
Skills necessary for the position:
Web Apps and Database
IP networking, TCP/IP
Network modeling, design
Metro Ethernet
Programming in Linux
Java, C/C++, Perl
Routing Protocols (OSPF, etc)
MS/PhD in EE/CS
Please contact me at 925.831.8551 if interested
Labels:
ATT Jobs,
CCIE Jobs,
CCNA Jobs,
CCNP Jobs,
Network Design,
Verizon Jobs
Monday, July 6, 2009
Training Coordinator/Project Coordinator
The Training Coordinator provides the PeopleSoft Upgrade project team with the coordination of successful implementation corporate-sponsored learning solutions related to the PeopleSoft upgrade. Stakeholders to be trained include: HR and Employee Finance teams as well as Manager/Supervisors and employees. It requires full ownership for a variety of course offerings, project management, communications, materials production, acting as a logistics liaison to the company's satellite locations, training administration, and managing the operations of additional special projects.
Major Responsibilities:
Responsible for organizing and coordinating all functions related to implementing our learning solutions including instructor-led trainings, web-ex sessions, online modules, and sessions for intact teams.
Learning solution coordination responsibilities include:
-Scheduling courses
-Vendor management
-Registration/Enrollment
-Monitors enrollment to insure maximum return for investment
-Training materials printing, shipping, and distribution
-AV setup
-Catering
-Scheduling, greeting, and preparing for presenters and facilitators
-Maintain stock of appropriate materials
-Collecting and analyzing course and program evaluations
Additional responsibilities include:
-Facilitate and/or contribute to vendor communications and negotiations including printers, hotels, consultants/facilitators, wholesale suppliers, etc.
-Prepare, route, and submit Fee for Service Agreements, Vendor contracts, purchase orders, invoices, and payment requests.
-Perform basic functions in gLearn, our Learning Management system as it relates to enrolling, scheduling, monitoring enrollments, and reporting statistics.
-Organize and maintain records and files.
-Prepare surveys, reports, presentations, evaluations, and cost summaries as they relate to and serve our solutions.
-Project manage the production and distribution of printed course materials and related communications -Organize and assist in special projects as needed.
-Act as a logistics liaison to serve the needs of satellite locations such as Oceanside, Vacaville, Hillsboro & Singapore -Assist in developing, implementing, and monitoring internal/departmental standard operating procedures as they relate to the coordination and implementation of learning solutions. Make recommendations for continuous improvements.
Responsible for organizing and coordinating all functions related to implementing our learning solutions including instructor-led trainings, web-ex sessions, online modules, and sessions for intact teams.
Learning solution coordination responsibilities include:
-Scheduling courses
-Vendor management
-Registration/Enrollment
-Monitors enrollment to insure maximum return for investment
-Training materials printing, shipping, and distribution
-AV setup
-Catering
-Scheduling, greeting, and preparing for presenters and facilitators
-Maintain stock of appropriate materials
-Collecting and analyzing course and program evaluations
Additional responsibilities include:
-Facilitate and/or contribute to vendor communications and negotiations including printers, hotels, consultants/facilitators, wholesale suppliers, etc.
-Prepare, route, and submit Fee for Service Agreements, Vendor contracts, purchase orders, invoices, and payment requests.
-Perform basic functions in gLearn, our Learning Management system as it relates to enrolling, scheduling, monitoring enrollments, and reporting statistics.
-Organize and maintain records and files.
-Prepare surveys, reports, presentations, evaluations, and cost summaries as they relate to and serve our solutions.
-Project manage the production and distribution of printed course materials and related communications -Organize and assist in special projects as needed.
-Act as a logistics liaison to serve the needs of satellite locations such as Oceanside, Vacaville, Hillsboro & Singapore -Assist in developing, implementing, and monitoring internal/departmental standard operating procedures as they relate to the coordination and implementation of learning solutions. Make recommendations for continuous improvements.
Skills
-Three years previous experience in coordinating logistics
for Learning & Development or Training functions, or four years previous senior level administrative with significant project management experience.
-The ability to organize, prioritize, and efficiently manage multiple projects simultaneously. Excellent workflow process management skills with the ability to set up and maintain airtight systems for tracking actions, communications, and details.
-Excellent customer service skills with strong attention to detail and organizational savvy. Capable of following a project through completion with minimal direction and strong personal initiative. Has strong interpersonal skills with the ability to work effectively in a team environment.
-Excellent influencing skills, with the ability to collect data, establish facts, and present them to key stakeholders.
Excellent written and oral communication skills. Strong computer skills including Windows, Word, PowerPoint, Excel, Calendar, email, etc.
Education BS/BA degree is desirable.
-Three years previous experience in coordinating logistics
for Learning & Development or Training functions, or four years previous senior level administrative with significant project management experience.
-The ability to organize, prioritize, and efficiently manage multiple projects simultaneously. Excellent workflow process management skills with the ability to set up and maintain airtight systems for tracking actions, communications, and details.
-Excellent customer service skills with strong attention to detail and organizational savvy. Capable of following a project through completion with minimal direction and strong personal initiative. Has strong interpersonal skills with the ability to work effectively in a team environment.
-Excellent influencing skills, with the ability to collect data, establish facts, and present them to key stakeholders.
Excellent written and oral communication skills. Strong computer skills including Windows, Word, PowerPoint, Excel, Calendar, email, etc.
Education BS/BA degree is desirable.
Awesome Interview Tips...MUST READ!
Have You Tried These Interview Tips?
Real job seekers share what works
By Rachel Zupek, CareerBuilder.com writer
"Dress professionally."
"Make eye contact."
"Research the company."
"Have a firm handshake."
Any of these pointers sound familiar? They should, because you've heard them thousands of times. While the above suggestions are great (and valid), the truth is that this kind of advice can get a bit generic.
We decided to turn the tables and make you -- the job seeker -- the expert. After all, you're the ones out there interviewing, so really, it's not too much of a stretch. We asked you to share what you've found to be successful during your interviews.
Check out these interview tips from real job seekers around the country. Have you tried any of them yet?
Ask the important questions"One thing I always ask at the end of the interview is, 'Have I said anything that would lead you to believe I'm not the best person for this position?' This gives me an opportunity to clear up any misunderstandings and it also gives me a chance to redeem myself or explain where I am coming from on something. It also shows that if there's a problem, I am capable of fixing it." - Brooke Kelley, magazine editor
"During an interview, you are always told to have a set of questions to ask. A question that is helpful, that they do not expect -- 'I know you are interviewing a lot of candidates for this position and I'd like to leave this interview feeling like I've done my absolute best. Where do I stand in comparison to the other candidates so far?' shows boldness and that you are aggressive in your job search." - Jeannie Lee, PR manager
It's not all about you"The interview is not about the candidate, it's about the job. No matter how great you are as a person or employee, the interviewer is trying to fill a position. Hence, talk about the job as much as possible. Ask what a perfect candidate would be like. Only occasionally talk about yourself and only to show how you suit their requirements." - Dave Field
Research the company -- and the interviewer"Find out some information about your interviewer(s). See if you share anything in common and understand that they're a person, too, with interests, background and hobbies. Whether or not you know who will interview you, you'd better make sure you know as much as possible about the company and don't be afraid to let them know what you know." - Josh Bob, regional manager
Can you take the heat?"I've found that saying that I can take constructive criticism has a big impact on employers. They need to know that you are not going to fold under scrutiny. Especially with the younger generation, where we have been coddled quite a bit with excessive praise and self-esteem boasters, you need to show you are resilient." - Liz Cauley, teacher
Make a listList five things you've accomplished during your previous job and concentrate on those items during your interview. "Each time I prepared for an interview, I was reminded of five things that I had accomplished under my last employer. That gave me a boost of confidence when going to the interview. It helped me to decide how I wanted to frame the answers that I gave to the interviewer." - Sue Chehrenegar
Make it personal"One thing that I do that has gotten positive feedback is I send a handwritten thank-you note. I have had numerous people comment and thank me for doing this." - Danny Kofke, teacher
Show your research"Print out a couple pages of the Web site from the company you're interviewing with and bring it with you to the interview. Keep it on top of your résumé ... when you open up your notebook or binder to take notes or pull out your résumé, the interviewer will see the printed company materials and assume you've done your research. Of course, ideally you have actually researched the company ... in which case you're showcasing that fact." - Katherine Opie, senior executive recruiter
Know the job description"Reviewing the job description will help you customize your answers by addressing the specific needs of the organization and requirements of the position to your skill set. Many people have no idea what the job entails or how their skill set makes them better qualified." - Cristina Castro, director of marketing and communications
Keep your answers to questions short and to the point"Don't volunteer extra information. In my case, I talked about my children. We discussed that I had been a stay-at-home mom. Even though I had impressive writing credentials, he told me that I wasn't a 'corporate person.' (His exact words.) Of course, I never learned if this was why a job offer wasn't forthcoming but I'm 99.9 percent sure I said too much." - Marilyn Pincus, author and ghostwriter
Be gracious"Be polite to absolutely everybody. If someone gets you a cup of coffee, thank them; hold the door for someone else -- that kind of thing. Give the receptionist or the last person you see a cheery goodbye. You want to leave a good impression." - Phyllis Harber-Murphy, virtual assistant
Speak as if you have the job"Steal a page from the presidential candidates and talk if as if you already have the job. Say 'I will," not 'I would.' 'I can,' not 'I could.' This will remove doubt instead of inject it. Bosses like someone confident and proactive." - Joel Schwartzberg, director of new media
se social networks"I get a lot of my job interviews through social networks. I get recommended through others and it is significantly better than applying and actually interviewing. They basically feel like they interviewed you already!" - Albert Ko, business owner
Rachel Zupek is a writer and blogger for CareerBuilder.com and its job blog, The Work Buzz. She researches and writes about job search strategy, career management, hiring trends and workplace issues.
Real job seekers share what works
By Rachel Zupek, CareerBuilder.com writer
"Dress professionally."
"Make eye contact."
"Research the company."
"Have a firm handshake."
Any of these pointers sound familiar? They should, because you've heard them thousands of times. While the above suggestions are great (and valid), the truth is that this kind of advice can get a bit generic.
We decided to turn the tables and make you -- the job seeker -- the expert. After all, you're the ones out there interviewing, so really, it's not too much of a stretch. We asked you to share what you've found to be successful during your interviews.
Check out these interview tips from real job seekers around the country. Have you tried any of them yet?
Ask the important questions"One thing I always ask at the end of the interview is, 'Have I said anything that would lead you to believe I'm not the best person for this position?' This gives me an opportunity to clear up any misunderstandings and it also gives me a chance to redeem myself or explain where I am coming from on something. It also shows that if there's a problem, I am capable of fixing it." - Brooke Kelley, magazine editor
"During an interview, you are always told to have a set of questions to ask. A question that is helpful, that they do not expect -- 'I know you are interviewing a lot of candidates for this position and I'd like to leave this interview feeling like I've done my absolute best. Where do I stand in comparison to the other candidates so far?' shows boldness and that you are aggressive in your job search." - Jeannie Lee, PR manager
It's not all about you"The interview is not about the candidate, it's about the job. No matter how great you are as a person or employee, the interviewer is trying to fill a position. Hence, talk about the job as much as possible. Ask what a perfect candidate would be like. Only occasionally talk about yourself and only to show how you suit their requirements." - Dave Field
Research the company -- and the interviewer"Find out some information about your interviewer(s). See if you share anything in common and understand that they're a person, too, with interests, background and hobbies. Whether or not you know who will interview you, you'd better make sure you know as much as possible about the company and don't be afraid to let them know what you know." - Josh Bob, regional manager
Can you take the heat?"I've found that saying that I can take constructive criticism has a big impact on employers. They need to know that you are not going to fold under scrutiny. Especially with the younger generation, where we have been coddled quite a bit with excessive praise and self-esteem boasters, you need to show you are resilient." - Liz Cauley, teacher
Make a listList five things you've accomplished during your previous job and concentrate on those items during your interview. "Each time I prepared for an interview, I was reminded of five things that I had accomplished under my last employer. That gave me a boost of confidence when going to the interview. It helped me to decide how I wanted to frame the answers that I gave to the interviewer." - Sue Chehrenegar
Make it personal"One thing that I do that has gotten positive feedback is I send a handwritten thank-you note. I have had numerous people comment and thank me for doing this." - Danny Kofke, teacher
Show your research"Print out a couple pages of the Web site from the company you're interviewing with and bring it with you to the interview. Keep it on top of your résumé ... when you open up your notebook or binder to take notes or pull out your résumé, the interviewer will see the printed company materials and assume you've done your research. Of course, ideally you have actually researched the company ... in which case you're showcasing that fact." - Katherine Opie, senior executive recruiter
Know the job description"Reviewing the job description will help you customize your answers by addressing the specific needs of the organization and requirements of the position to your skill set. Many people have no idea what the job entails or how their skill set makes them better qualified." - Cristina Castro, director of marketing and communications
Keep your answers to questions short and to the point"Don't volunteer extra information. In my case, I talked about my children. We discussed that I had been a stay-at-home mom. Even though I had impressive writing credentials, he told me that I wasn't a 'corporate person.' (His exact words.) Of course, I never learned if this was why a job offer wasn't forthcoming but I'm 99.9 percent sure I said too much." - Marilyn Pincus, author and ghostwriter
Be gracious"Be polite to absolutely everybody. If someone gets you a cup of coffee, thank them; hold the door for someone else -- that kind of thing. Give the receptionist or the last person you see a cheery goodbye. You want to leave a good impression." - Phyllis Harber-Murphy, virtual assistant
Speak as if you have the job"Steal a page from the presidential candidates and talk if as if you already have the job. Say 'I will," not 'I would.' 'I can,' not 'I could.' This will remove doubt instead of inject it. Bosses like someone confident and proactive." - Joel Schwartzberg, director of new media
se social networks"I get a lot of my job interviews through social networks. I get recommended through others and it is significantly better than applying and actually interviewing. They basically feel like they interviewed you already!" - Albert Ko, business owner
Rachel Zupek is a writer and blogger for CareerBuilder.com and its job blog, The Work Buzz. She researches and writes about job search strategy, career management, hiring trends and workplace issues.
Thursday, July 2, 2009
System Engineer for CALEA WIFI project in Northern New Jersey
HERE IS ANOTHER TELECOM POSITION IN NORTHERN NEW JERSEY!
REQUIRED
WIFI Transmission Control
Protocols (VoIP, Broadband)
DSLAM, CIsco Router, Juniper Router,
Engineering Ntwk Architecture
Candidate for positions must have a skill set to support various system engineering functions. Among these skills are requirements definitions, capturing engineering rules, developing detailed architecture and design and providing cost effective solutions for the challenges at hand. Candidates will also have problem solving skills and have the ability to quickly anticipate and or analyze problems, research and recommend solutions and work in the context of a broader team. Candidate will support CALEA which is a Federal mandate for Lawful Interception. Candidate should be familiar with VoIP and broadband data protocols used in support of DSL and Wi-Fi services, like SIP, RTP, MGCP, UDP, TCP/IP, RADIUS, etc. In addition, candidate should be knowledge of broadband network elements like DSLAM, BRAS, Cisco and Juniper routers and switches. Technical leadership is essential in this position as well as self motivation and the ability to work independently.
Candidate should possess MS in electrical engineering or computer science.
REQUIRED
WIFI Transmission Control
Protocols (VoIP, Broadband)
DSLAM, CIsco Router, Juniper Router,
Engineering Ntwk Architecture
Wednesday, July 1, 2009
Telecom Engineer with CCIE---Hiring !!!!
The location is Middletown, New Jersey!
Requirements:
At least 3-5 years of hands-on experience with Cisco Routers: CRS, GSR, 7200, 7600, etc and/or Juniper M-320/T-640.
Must have both depth and breadth of knowledge in data networking and hands-on experience in both Layer 2 and Layer 3 networking technologies and trouble-shooting.
Must have experience with MPLS VPN, E-BGP/I-BGP and OSPF/LDP, BFD and other control protocols.
Hands-on knowledge of IP test sets (Agilent, Spirent or IXIA) highly desired. Ability to write tcl/tk and/or Pearl and/or Shell scripts and programs highly desired.
Excellent troubleshooting skills and capable of sorting out complex data networking issues.
Must be excellent communicator to calmly explain and rationalize issues and technical problems.
Must be a fast learner and a versatile IP L3 test engineer capable of handling multiple complex projects and managing them by himself as well as to work effectively in a larger team.
Must have excellent oral and written communication/presentation skills.
OSPF/MPLS ∙ BGP ∙ LDP/MPLS ∙ VPN RFC 2547 ∙CISCO GSR ∙ Juniper Junos ∙ CoS/QoS
Education Requirement:
BS Computer Science or Telecom or BSEE Degree
MS in CS, Telecom, or related
Cisco CCNA, CCNP and/or CCIE (highly desired!)
Contact me now!
Requirements:
At least 3-5 years of hands-on experience with Cisco Routers: CRS, GSR, 7200, 7600, etc and/or Juniper M-320/T-640.
Must have both depth and breadth of knowledge in data networking and hands-on experience in both Layer 2 and Layer 3 networking technologies and trouble-shooting.
Must have experience with MPLS VPN, E-BGP/I-BGP and OSPF/LDP, BFD and other control protocols.
Hands-on knowledge of IP test sets (Agilent, Spirent or IXIA) highly desired. Ability to write tcl/tk and/or Pearl and/or Shell scripts and programs highly desired.
Excellent troubleshooting skills and capable of sorting out complex data networking issues.
Must be excellent communicator to calmly explain and rationalize issues and technical problems.
Must be a fast learner and a versatile IP L3 test engineer capable of handling multiple complex projects and managing them by himself as well as to work effectively in a larger team.
Must have excellent oral and written communication/presentation skills.
OSPF/MPLS ∙ BGP ∙ LDP/MPLS ∙ VPN RFC 2547 ∙CISCO GSR ∙ Juniper Junos ∙ CoS/QoS
Education Requirement:
BS Computer Science or Telecom or BSEE Degree
MS in CS, Telecom, or related
Cisco CCNA, CCNP and/or CCIE (highly desired!)
Contact me now!
Now Hiring- Case Managers-3 total openings (South San Francisco)
Number of Positions: 3
The position is located in South San francisco, CA
Duties: Provides customer focused reimbursement support to patients, distributors, physicians and internal sales force. Educates, informs, and assists patients and providers to navigate through the reimbursement process. Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the team to promote high quality of work by SPOC/GATCF staff. Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance.
Skills: 3 years experience in Healthcare reimbursement. Must have proven outstanding customer service experience. Proficient in all aspects of reimbursement (i.e. benefit investigation, payor reimbursement policies). Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format. Ability to work collaboratively in a team structure and responsibly delegates next steps to appropriate team members. Demonstrates effective problem solving and excellent customer service. Exceptional attention to detail and ability to prioritize tasks. Requires computers skills including MS Excel.
Education: BA or BS degree REQUIRED
Tweetback or contact me regarding this positon
The position is located in South San francisco, CA
Duties: Provides customer focused reimbursement support to patients, distributors, physicians and internal sales force. Educates, informs, and assists patients and providers to navigate through the reimbursement process. Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the team to promote high quality of work by SPOC/GATCF staff. Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance.
Skills: 3 years experience in Healthcare reimbursement. Must have proven outstanding customer service experience. Proficient in all aspects of reimbursement (i.e. benefit investigation, payor reimbursement policies). Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format. Ability to work collaboratively in a team structure and responsibly delegates next steps to appropriate team members. Demonstrates effective problem solving and excellent customer service. Exceptional attention to detail and ability to prioritize tasks. Requires computers skills including MS Excel.
Education: BA or BS degree REQUIRED
Tweetback or contact me regarding this positon
Tuesday, June 30, 2009
Senior Contract Associate Position-Biotech
The Position is in South San Francisco, CA!
The Senior Contracts Associate will be a member of the Commercial Contracts Group. This person will prepare, negotiate and approve various commercial contracts for Biotech Commercial Group (including service agreements with health care professionals and vendor service agreements pertaining to marketing, training and other related services). This position requires extensive knowledge of contract language and the ability to work on very complex contracts. The contracts associate must be comfortable working in a fast-paced environment with frequent tight deadlines under minimal supervision. The contract associate must also work collaboratively, efficiently and effectively with both internal/external customers as well as the Commercial Legal Group.
Responsibilities:
- Prepare, negotiate and manage commercial contracts with some attorney supervision
- Work as a member of team to develop and implement various standardized processes and procedures to increase the ability of the contracts department to effectively manage the wide-variety high volume of transactions
- Work independently interfacing with the Commercial Legal Group and internal/external customers
- Prepare ad hoc presentations and conduct internal customer training
- Maintain department databases and participate in ad hoc assignments
- Frequent verbal and written internal and external communication necessary.
- Ensure business activities and contracts comply with internal policies and guidelines, and industry laws and regulations
- Prepare, negotiate and manage commercial contracts with some attorney supervision
- Work as a member of team to develop and implement various standardized processes and procedures to increase the ability of the contracts department to effectively manage the wide-variety high volume of transactions
- Work independently interfacing with the Commercial Legal Group and internal/external customers
- Prepare ad hoc presentations and conduct internal customer training
- Maintain department databases and participate in ad hoc assignments
- Frequent verbal and written internal and external communication necessary.
- Ensure business activities and contracts comply with internal policies and guidelines, and industry laws and regulations
Skills &Requirements:
- Must have MAC experience
- Extensive contracting experience is necessary
- Familiarity with industry-related compliance matters
- Knowledge of legal, sales and business processes
- Creative and self-motivated
- Strong analytical skills
- Strong negotiation skills
- Excellent oral and written communication skills
- Ability to balance legal/contractual issues with business risk
- Position requires a minimum 5 years contract drafting experience or 3 years of paralegal experience along with a paralegal certificate or bachelor's degree.
- A paralegal certificate or law degree is a plus.
- Disciplined, organized, and flexible
- Team Player
- Excellent interpersonal and communication skills required
- Adept in working with MS Office, various databases and contract management systems
Position requires a minimum 5 years contract drafting experience or 3 years of paralegal experience along with a paralegal certificate or bachelor’s degree.
- A paralegal certificate or law degree is a plus
- Must have MAC experience
- Extensive contracting experience is necessary
- Familiarity with industry-related compliance matters
- Knowledge of legal, sales and business processes
- Creative and self-motivated
- Strong analytical skills
- Strong negotiation skills
- Excellent oral and written communication skills
- Ability to balance legal/contractual issues with business risk
- Position requires a minimum 5 years contract drafting experience or 3 years of paralegal experience along with a paralegal certificate or bachelor's degree.
- A paralegal certificate or law degree is a plus.
- Disciplined, organized, and flexible
- Team Player
- Excellent interpersonal and communication skills required
- Adept in working with MS Office, various databases and contract management systems
Position requires a minimum 5 years contract drafting experience or 3 years of paralegal experience along with a paralegal certificate or bachelor’s degree.
- A paralegal certificate or law degree is a plus
Senior Gentran Intergration Suite Engineer/Consultant---Location: South San Francisco, CA
This position is a biotech and FDA environment
Position Details:
Engineers integration with Security Data Store and maintains the data storeThis person will be the lead developer for designing,coding, testing, and implementing B2B/EAI solutions for the CIT Architecture& Engineering group.
Responsibilities will include:Design and Implement B2B/EAI solutions using Gentran Integration SuiteConduct architecture/design reviews, gap analysis, and assessments to ensurequality solutions are specified and delivered to clientsInstallation, configuration, setup and testing of GIS software at clientslocationsResponsible for leading and providing support for all aspects of the GISimplementation processProvide related operational and administration training to clientsCollaborating with business groups and CIT security architects to design andimplement B2B solutions with existing IT security solution andinfrastructureSupporting and troubleshooting production systems as required optimizingsecurity performance and reliability.Working closely with Operations to deploy the B2B gateway solution
Qualifications
BS or higher is required!
Excellent benefits and excellent pay DOE! please contact me ASAP
Position Details:
Engineers integration with Security Data Store and maintains the data storeThis person will be the lead developer for designing,coding, testing, and implementing B2B/EAI solutions for the CIT Architecture& Engineering group.
Responsibilities will include:Design and Implement B2B/EAI solutions using Gentran Integration SuiteConduct architecture/design reviews, gap analysis, and assessments to ensurequality solutions are specified and delivered to clientsInstallation, configuration, setup and testing of GIS software at clientslocationsResponsible for leading and providing support for all aspects of the GISimplementation processProvide related operational and administration training to clientsCollaborating with business groups and CIT security architects to design andimplement B2B solutions with existing IT security solution andinfrastructureSupporting and troubleshooting production systems as required optimizingsecurity performance and reliability.Working closely with Operations to deploy the B2B gateway solution
Qualifications
- Advanced knowledge of GIS on various platforms and versions from 3.x to 4.x
- 2-3+ years of GIS experience
- 5+ years or relevant technical consulting experience with at least 3 yearsproviding end-to-end B2B solutions
- Experience in design and implementation of business processes usingBPML/BPEL
- Experience in integrating with CA SiteMinder, SunOne Waveset IdentityManagement systems
- Extensive knowledge of EDI and related technologies
- Vertical experience in Automotive, Retail, Life Science a major plus
- Must have strong technical knowledge with the majority of the following:Java: J2EE, JDBC, JDK, JVM, JVM, Directory Services (JNDI), ApplicationServers (JBoss, etc.) XForms, ApacheXML: DTD, Schema, BPML, BPEL, XPath, XQuery, XSLTWeb Services/SOA, WSDL, SOAP
- Protocols/Standards : AS1/AS2, EDI, POP/SMTP, SOAP, FTP, HTTP
- Internet Security
- OS knowledge: Unix, Linux, Windows, Mac
- DB knowledge: MSSQL, Oracle
- Ability to work well in a team environment
- Experience with SDLC process, RUP, and UML modeling.
- Ability to mentor junior application developers.
- Excellent communication and interpersonal skills.
BS or higher is required!
Excellent benefits and excellent pay DOE! please contact me ASAP
Labels:
"software engineer",
"South San Francisco",
Biotech,
California,
EDI,
FDA,
Gentran,
GIS,
JAVA,
SDLC,
Security,
UNIX,
WAVESET
.NET DEVELOPER/Dot Net position in Southern Cal!!!
Basic Responsibilities:
Responsible for designing, developing, modifying, and evaluating programs for internal functional areas. Analyzes existing programs or formulates logic for new systems, devises logic procedures, performs coding, and tests/debugs programs. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Trains internal users in conversion and implementation of system. Excellent communication skills necessary for day to day work. Must be able to work in a team atmosphere as well as be able to work alone on any given project with little assistance. Must have the ability to work simultaneously on several projects and adapt to changes.
Must have B.S. degree in C.S. or IT
VB 6.0 is a MUST
MS-SQL 2000 is a MUST
MS-SQL 2005
OOD (Object Oriented Design) is a MUST
XML Web Services with WSE 2.0 implementation MUST
VB.Net, C# MUST
ASP.Net
XML / XSLT / XPATH
COM
Security
Cryptography
.NET Remoting
MCAD or MCSD is a PLUS
Aplication Blocks and C# is a PLUS
Knowledge in CSLA Frame work is a PLUS
--------------------------------------------------------
Tweet back if interested...Forward to friends
Responsible for designing, developing, modifying, and evaluating programs for internal functional areas. Analyzes existing programs or formulates logic for new systems, devises logic procedures, performs coding, and tests/debugs programs. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Trains internal users in conversion and implementation of system. Excellent communication skills necessary for day to day work. Must be able to work in a team atmosphere as well as be able to work alone on any given project with little assistance. Must have the ability to work simultaneously on several projects and adapt to changes.
Must have B.S. degree in C.S. or IT
VB 6.0 is a MUST
MS-SQL 2000 is a MUST
MS-SQL 2005
OOD (Object Oriented Design) is a MUST
XML Web Services with WSE 2.0 implementation MUST
VB.Net, C# MUST
ASP.Net
XML / XSLT / XPATH
COM
Security
Cryptography
.NET Remoting
MCAD or MCSD is a PLUS
Aplication Blocks and C# is a PLUS
Knowledge in CSLA Frame work is a PLUS
--------------------------------------------------------
Tweet back if interested...Forward to friends
Technical Support/Help Desk Positions (20 Total positions starting on July 27th 2009)
This position is for a telecom giant in the San Francisco Bay Area-precisely San Ramon/Pleasanton area.
Description: Technical Support Rep for internet services. This position open is a technical analyst in the Second Tier Support DSL/ Dial group. Hours and days will vary. Possibility of split shift or 6-day work-week assignments. Overtime will be expected.
This position works with DSL and Dial customers to troubleshoot and restore internet services. Candidate must have solid technical experience and posses good customer service skills.
Answer ACD calls, assess customer technical support needs, multi-task in different systems and resolve technical issue.
Ability to listen, use problem-solving and critical thinking skills
Remain knowledgeable of TELECOM service offerings, current industry products and technology.
Ability to transition from technical support to sales mode. Will be required refer TELECOM products and services at the end of each call.Work on special projects as assigned.
Flexibility with schedule assignment. Shifts will vary and overtime will be expected.
Skill & Experience Needed
1) Call Center experience with Typing skills of 35WPM
2) Excellent Customer Service Skills and Critical Thinking
3) Excellent Written and Oral Communication
4) Ability to work in front of computer monitor for extended period of time
5) Internet protocols; LAN/ WAN Expertise
6) Knowledge in Windows and Macintosh Operating system
7) Understand PC Technology
8) Understand Internet Networking or A+, Network +, M
9) Knowledge of E-mail protocols and DNS
10) Knowledge of ATT Products and Services.
Please contact me ASAP or pass along!
Description: Technical Support Rep for internet services. This position open is a technical analyst in the Second Tier Support DSL/ Dial group. Hours and days will vary. Possibility of split shift or 6-day work-week assignments. Overtime will be expected.
This position works with DSL and Dial customers to troubleshoot and restore internet services. Candidate must have solid technical experience and posses good customer service skills.
Answer ACD calls, assess customer technical support needs, multi-task in different systems and resolve technical issue.
Ability to listen, use problem-solving and critical thinking skills
Remain knowledgeable of TELECOM service offerings, current industry products and technology.
Ability to transition from technical support to sales mode. Will be required refer TELECOM products and services at the end of each call.Work on special projects as assigned.
Flexibility with schedule assignment. Shifts will vary and overtime will be expected.
Skill & Experience Needed
1) Call Center experience with Typing skills of 35WPM
2) Excellent Customer Service Skills and Critical Thinking
3) Excellent Written and Oral Communication
4) Ability to work in front of computer monitor for extended period of time
5) Internet protocols; LAN/ WAN Expertise
6) Knowledge in Windows and Macintosh Operating system
7) Understand PC Technology
8) Understand Internet Networking or A+, Network +, M
9) Knowledge of E-mail protocols and DNS
10) Knowledge of ATT Products and Services.
Please contact me ASAP or pass along!
Labels:
"Help Desk",
"IT Career",
"Technical Support",
Hiring,
Jobs,
Telecom
Monday, June 29, 2009
AWESOME: 12 Workplace Phrases You Probably Don't Know ... But Should
Getting along with people sometimes requires speaking their language, especially in the workplace. One of the ways employees try to emphasize their smartness is with specialized vocabulary.
Due to the nature of a lot of people's work, technical language and terminology is often necessary, but buzzwords can make you sound pretentious. On the other hand, if you are working on a team full of buzzword-addicted co-workers, you'll need to fit in. Learning and properly using the latest buzzwords and TLAs ( three-letter abbreviations) can help you create high-bandwidth communication with your colleagues.
Here are 12 of today's hottest workplace phrases:
Boil the ocean Definition: The scope is too big to do in one project. Break it up into more than one. We often hear, "We're not trying to boil the ocean here. We just need to," when the client is trying to keep costs down and avoid an overly ambitious project scope.
Drink the Kool-Aid Definition: To enthusiastically perform a task or follow a leader without knowing how this may affect you or to buy the "company line" without question. In business, you may hear someone say, "He drank the Kool-Aid," when he means, "He has been thoroughly trained in the program and we have his unconditional support," or "He is on board with our strategy." In political commentary, it is used to imply that people who disagree with you have been brainwashed or are under the influence of drugs.
Going native Definition: This is what happens when a consultant stops acting like a consultant and starts thinking he is part of the client organization. If you aren't willing to go somewhere else, go ahead and apply for a permanent job. You aren't providing the same value you were in the beginning.
Greenfield instance Definition: Clean, new installation of an application without customizations, configuration or data. When a brand-new application is installed, it is a "greenfield instance" until the consultants and programmers go in and start messing it up with configurations and code changes.
Holistic Definition: A big-picture view or a solution that includes upstream and downstream impacts. Whatever it means, it's a great consulting word and we use it a lot.
Paradigm Definition: The perspective or view you have of a situation. For example, "When ownership of our order fulfillment project moved from operations to sales, it caused a paradigm shift that resulted in a whole new project strategy and approach."
Running in parallel Definition: Processing normal operating data through two systems simultaneously to compare performance and output. When a client is feeling particularly paranoid about a new system that his consultants have developed or implemented, even after exhaustive testing and training, we will sometimes recommend running the new system in parallel with the old for a short period.
Straw man Definition: First draft of a solution or proposal intended to provoke discussion. It is an object, document, person or argument that temporarily stands in for and is intended to be "knocked down" by something more substantial.
Talking to the dog Definition: Thinking it through by talking it through out loud. You'll often hear engineers and programmers say that they finally solved a problem by talking to the dog.
Use case Definition: A particular circumstance or situation in which the solution would be used. For example, when designing a system, the engineer will refer to all the use cases that have been documented to determine if his solution would be effective in each situation.
White paper Definition: An authoritative report or guide published to share technical or business information, particularly related to solving common problems. Writing white papers is a great way for consultants to get exposure in their industry and develop a reputation for expertise.
Wireframe Definition: Simple pictures that show a proposed user interface, often used by business analysts to communicate expectations to users and developers.
By Christine Lambden and Casey Conner, authors of "Everyday Practices of Extraordinary Consultants".Christine Lambden and Casey Conner, authors of "Everyday Practices of Extraordinary Consultants," teach consulting and interviewing skills workshops and seminars around the world. After a combined total of more than 30 years in the consulting industry, they now bring their accumulated wisdom to business professionals in various industries. For complete bios, please visit www.ConsultantingStance.com/about.htm.
Due to the nature of a lot of people's work, technical language and terminology is often necessary, but buzzwords can make you sound pretentious. On the other hand, if you are working on a team full of buzzword-addicted co-workers, you'll need to fit in. Learning and properly using the latest buzzwords and TLAs ( three-letter abbreviations) can help you create high-bandwidth communication with your colleagues.
Here are 12 of today's hottest workplace phrases:
Boil the ocean Definition: The scope is too big to do in one project. Break it up into more than one. We often hear, "We're not trying to boil the ocean here. We just need to," when the client is trying to keep costs down and avoid an overly ambitious project scope.
Drink the Kool-Aid Definition: To enthusiastically perform a task or follow a leader without knowing how this may affect you or to buy the "company line" without question. In business, you may hear someone say, "He drank the Kool-Aid," when he means, "He has been thoroughly trained in the program and we have his unconditional support," or "He is on board with our strategy." In political commentary, it is used to imply that people who disagree with you have been brainwashed or are under the influence of drugs.
Going native Definition: This is what happens when a consultant stops acting like a consultant and starts thinking he is part of the client organization. If you aren't willing to go somewhere else, go ahead and apply for a permanent job. You aren't providing the same value you were in the beginning.
Greenfield instance Definition: Clean, new installation of an application without customizations, configuration or data. When a brand-new application is installed, it is a "greenfield instance" until the consultants and programmers go in and start messing it up with configurations and code changes.
Holistic Definition: A big-picture view or a solution that includes upstream and downstream impacts. Whatever it means, it's a great consulting word and we use it a lot.
Paradigm Definition: The perspective or view you have of a situation. For example, "When ownership of our order fulfillment project moved from operations to sales, it caused a paradigm shift that resulted in a whole new project strategy and approach."
Running in parallel Definition: Processing normal operating data through two systems simultaneously to compare performance and output. When a client is feeling particularly paranoid about a new system that his consultants have developed or implemented, even after exhaustive testing and training, we will sometimes recommend running the new system in parallel with the old for a short period.
Straw man Definition: First draft of a solution or proposal intended to provoke discussion. It is an object, document, person or argument that temporarily stands in for and is intended to be "knocked down" by something more substantial.
Talking to the dog Definition: Thinking it through by talking it through out loud. You'll often hear engineers and programmers say that they finally solved a problem by talking to the dog.
Use case Definition: A particular circumstance or situation in which the solution would be used. For example, when designing a system, the engineer will refer to all the use cases that have been documented to determine if his solution would be effective in each situation.
White paper Definition: An authoritative report or guide published to share technical or business information, particularly related to solving common problems. Writing white papers is a great way for consultants to get exposure in their industry and develop a reputation for expertise.
Wireframe Definition: Simple pictures that show a proposed user interface, often used by business analysts to communicate expectations to users and developers.
By Christine Lambden and Casey Conner, authors of "Everyday Practices of Extraordinary Consultants".Christine Lambden and Casey Conner, authors of "Everyday Practices of Extraordinary Consultants," teach consulting and interviewing skills workshops and seminars around the world. After a combined total of more than 30 years in the consulting industry, they now bring their accumulated wisdom to business professionals in various industries. For complete bios, please visit www.ConsultantingStance.com/about.htm.
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