Technical Support/Help Desk Positions (20 Total positions starting on July 27th 2009)

This position is for a telecom giant in the San Francisco Bay Area-precisely San Ramon/Pleasanton area.

Description: Technical Support Rep for internet services. This position open is a technical analyst in the Second Tier Support DSL/ Dial group. Hours and days will vary. Possibility of split shift or 6-day work-week assignments. Overtime will be expected.
This position works with DSL and Dial customers to troubleshoot and restore internet services. Candidate must have solid technical experience and posses good customer service skills.
Answer ACD calls, assess customer technical support needs, multi-task in different systems and resolve technical issue.
Ability to listen, use problem-solving and critical thinking skills
Remain knowledgeable of TELECOM service offerings, current industry products and technology.
Ability to transition from technical support to sales mode. Will be required refer TELECOM products and services at the end of each call.Work on special projects as assigned.
Flexibility with schedule assignment. Shifts will vary and overtime will be expected.

Skill & Experience Needed

1) Call Center experience with Typing skills of 35WPM
2) Excellent Customer Service Skills and Critical Thinking
3) Excellent Written and Oral Communication
4) Ability to work in front of computer monitor for extended period of time
5) Internet protocols; LAN/ WAN Expertise
6) Knowledge in Windows and Macintosh Operating system
7) Understand PC Technology
8) Understand Internet Networking or A+, Network +, M
9) Knowledge of E-mail protocols and DNS
10) Knowledge of ATT Products and Services.

Please contact me ASAP or pass along!